Telecommunications Support Centre
Julie is the manager of a local government telecommunications unit, which purchases and maintains telephone equipment, such as handsets, mobile phones and PDA's. She has a number of people on her staff who assist in taking calls from the 500 users across council.
Keeping track of the ever-increasing list of equipment, and the high volume of calls for support is a difficult task, which Julie often finds frustrating. She has been using a spreadsheet, but it is now getting so large that it is almost impossible to find the right equipment when she is on the phone to a user.
Julie would also love to be able to keep information such as serial number and mobile phone plan details in one central place, but is concerned about the security of her current spreadsheet.
Solution:
Install a customised EziBusiness Assets Management solution, which enables Julie and her staff to store all the details of the telecommunications devices the Council operate. The system can easily retrieve the devices a user has been issued in a fraction of the time it used to take to search through the spreadsheet. Because EziBusiness requires that each user logs in with a unique password, Julie is now confident that the sensitive data is safe and secure.
By utilising the Custom Fields features of EziBusiness, Julie is also able to store information specific to particular devices, such as operating systems and firmware versions.
As an added benefit, Julie has also configured EziBusiness to send out automatic reminder SMS messages to mobile phone users who need to upgrade their phones to take advantage of better plans.