Property Maintenance Company
Bill runs a small business, which specialises in providing garden and property maintenance to other businesses and households. He employs a number of field staff who call out to a customer's premises to carry out the required work. As his business grows, Bill is finding it harder to know what jobs his staff need to do each day, making it difficult to book in new work.
Recently, a number of customers have complained that their booking was missed and Bill knows that if he doesn't act soon he risks losing some of his most valuable customers.
Bill can't afford to employ someone just to manage this aspect of his business, and he needs a solution that will be easy for him and his small office staff to use.
Solution:
Installing EziBusiness and utilising the extensive and easy to use Job Management components enables Bill and his office staff to schedule new bookings, determine what each field staff member need to do and make sure that existing bookings a not missed.
Bill can now print a list of the jobs each staff member needs to complete for the next day and have it ready for when his staff return in the afternoon. Jobs are no longer being missed and his customers are getting the services they require, on time, every time.
Bill has even started using EziBusiness to tell him which customers he needs to call in order to schedule their next service, which helps build a better relationship with his customers and significantly increases the number of return customers.
Bill is now looking at putting on more staff to meet the increased customer demand for his services and he doesn't need to stress over keeping track of each persons workload, as he know EziBusiness can reliably and efficient help him build his business.
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